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Helioustin Cancellation & Refund Policy

Effective Date: [24/1/2024]

At Helioustin, we strive to deliver high-quality consulting and business solutions. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed for our services.

 

1. Cancellation Policy
 

1.1 Subscription-Based Services

  • Clients may cancel their subscription at any time by providing a written notice at least 30 days prior to the next billing cycle.

  • Cancellation requests must be submitted via email to [helioustin@zohomail.in] with relevant client details.

  • Upon cancellation, clients will continue to receive services until the end of the billing period. No partial refunds will be provided for unused days.

1.2 One-Time Consultation Services

  • Clients can cancel scheduled consultations at least 48 hours before the scheduled appointment to receive a full refund.

  • Cancellations made within 48 hours of the scheduled session will be subject to a 50% cancellation fee.

  • No-shows or cancellations within 24 hours are non-refundable.

1.3 Project-Based Services

  • Cancellations for project-based services (custom consulting, implementation projects, etc.) must be requested within 7 days of signing the agreement.

  • If work has already begun, refunds will be calculated based on work completed and a 25% service charge.

  • Projects canceled after 7 days are non-refundable.

     

2. Refund Policy
 

2.1 Subscription Refunds

  • No refunds will be provided for partial months or unused portions of the subscription period.

  • If Helioustin fails to deliver services as per the agreement, a refund may be considered on a case-by-case basis.

2.2 One-Time Consultation Refunds

  • Refunds for eligible cancellations will be processed within 7-10 business days to the original payment method.

  • If a consultation session is not delivered due to technical issues or an internal failure, a rescheduled session will be offered or a full refund provided.

2.3 Project-Based Service Refunds

  • If a client is dissatisfied with the service, they must submit a written refund request within 5 business days of project completion.

  • Refunds will be assessed based on service completion and agreement terms.

  • No refunds will be issued for services rendered and completed as per the project scope.

     

3. Exceptions & Disputes
 

  • Refund requests due to force majeure events (natural disasters, unforeseen emergencies) will be considered on a case-by-case basis.

  • Disputes must be raised within 15 days of the service issue, and we will attempt to resolve them amicably.

  • Helioustin reserves the right to modify this policy at any time. Updates will be posted on our website.

For further assistance, please contact us at [helioustin@zohomail.in].

We are a Multi Sector Servicing Company established in 2024 , with the vision of Safe ,Secure , and Time Saving Services

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helioustin@zohomail.in
 

We are a Multi Sector Servicing Company established in 2024 , with the vision of Safe ,Secure , and Time Saving Services

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